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foodpanda witnesses 500 pct surge in calls post partnership with MyOperator

ANI | Updated: Nov 23, 2017 12:59 IST

New Delhi [India], Nov 23 (ANI): Foodpanda, a mobile and online food ordering marketplace has announced surge of 500 percent in the number of calls made, post its tie up with MyOperator, a call management and cloud telephony startup.

The partnership was inked for foodpanda to strengthen its logistics recruitment process for delivering food. Outbound IVR solution from MyOperator helped foodpanda agents to leverage time and productivity better.

The integration of the technology solution to foodpanda hiring process has enhanced the delivery process. This tie-up is aimed to increase and ease the hiring process of foodpanda.

MyOperator fulfilled foodpanda requirements by providing them with an "Outbound IVR solution". The number of outbound calls made on monthly basis rose five fold by automating foodpanda manual and laborious outbound calling process.

"MyOperator helped us in speeding up our hiring process. Their call automation intelligence enabled us in filtering and hiring suitable candidates fitting our criteria amongst thousands. The system helped us reduce our cost and more importantly helped us to save useful man hours and reduce manual efforts," said Himanshu Ratnoo, chief logistics officer, foodpanda.

"Our association with foodpanda is a set example of how call management feature like outbound IVR can be efficient and effective in hiring. A simple feature can bring in value to the business growth," added Ankit Jain, CEO, MyOperator.

An IVR is generally used for routing incoming calls and it is a key feature adopted by businesses across the sectors.

MyOperator, a bootstrapped startup is serving more than 3000 customers and is handling more than a million calls daily. (ANI)